Last Updated: July 21, 2026
These Qil Coin Terms explain how Qil Coins are purchased, credited, used, refunded, and managed on Qilune.
They form part of the Qilune Terms of Service. If these Qil Coin Terms conflict with the general Terms of Service on a matter specifically related to Qil Coins, these Qil Coin Terms will apply to that matter.
Qilune is operated by Vexiona Seven Two Ltd, company number 16982036.
1. About Qil Coins
Qil Coins are digital units used to access generation, editing, processing, and other features available through the Service.
Qil Coins:
1.1 can be used only within Qilune;
1.2 do not represent money, electronic money, cryptocurrency, securities, or any other financial asset;
1.3 have no cash value outside the Service;
1.4 cannot be withdrawn or exchanged for cash;
1.5 cannot be sold, transferred, or moved between accounts unless Qilune expressly allows it; and
1.6 do not give users any ownership interest or financial rights in Qilune or Vexiona Seven Two Ltd.
Your available Qil Coin balance is displayed through your Qilune account.
2. Purchasing Qil Coins
Qil Coins are available in the packages and at the prices displayed through the Service.
Before completing a purchase, you will be shown:
2.1 the number of Qil Coins included;
2.2 any bonus Qil Coins included;
2.3 the total purchase price; and
2.4 any applicable taxes or additional charges.
Qil Coin purchases are one-time transactions. Purchasing Qil Coins does not create a subscription, recurring payment, or automatic renewal arrangement.
Qil Coins are added to your account after the payment has been successfully completed and confirmed.
Qilune may use third-party payment providers to process purchases. Payment details submitted directly to those providers are handled under their applicable terms and privacy practices.
3. Using Qil Coins
The number of Qil Coins required for an action or feature is displayed or otherwise communicated through the Service.
By confirming an action, you authorise Qilune to deduct the displayed number of Qil Coins from your balance.
You must have enough Qil Coins in your account to perform the requested action.
Qil Coins are normally deducted when processing of the requested action begins.
Qilune may change the Qil Coin cost of future actions or features. Any change will not affect an action that you have already confirmed or Qil Coins that have already been deducted for that action.
Customer Output generated through the use of Qil Coins remains subject to the Qilune Terms of Service, including the sections concerning Customer Output, intellectual property, use restrictions, and AI-generated content.
4. Qil Coin Expiry
Purchased Qil Coins do not expire while your Qilune account remains open and active.
Bonus, promotional, complimentary, replacement, or refunded Qil Coins may be subject to separate conditions. Where any expiry period or restriction applies to those Qil Coins, it will be clearly communicated when they are issued.
Closing your account may result in the loss of any remaining Qil Coin balance, subject to any refund or consumer rights that apply under law.
Qil Coins cannot be transferred to another account before or after account closure unless Qilune expressly approves the transfer.
5. Failed or Interrupted Actions
Where Qil Coins are deducted but the requested action cannot be completed because of a verified technical failure within Qilune or a third-party service used by Qilune, Qilune may return the relevant Qil Coins to your account.
Qilune may review system logs, processing records, transaction information, Customer Input, and other relevant technical information when deciding whether Qil Coins should be returned.
Qil Coins will not normally be returned where:
5.1 the action was completed but the Customer Output did not meet your personal preferences or expectations;
5.2 the Customer Output contains normal limitations associated with AI-generated content, including inaccuracies, unexpected results, technical imperfections, or lack of uniqueness;
5.3 the action failed because the Customer Input was invalid, unsupported, incomplete, or prohibited;
5.4 the action was affected by your device, internet connection, browser, software, or another system outside Qilune's reasonable control;
5.5 you cancelled or interrupted the action after processing had started; or
5.6 the Service was used in breach of the Qilune Terms of Service.
Nothing in this section limits any remedy that must be provided under applicable consumer law.
6. Refunds
Refund requests are reviewed individually and decided according to the circumstances of each case.
To request a refund, contact guidance@qilune.art and provide enough information for Qilune to identify the relevant account and transaction.
When reviewing a request, Qilune may consider:
6.1 whether any of the purchased Qil Coins have been used;
6.2 whether the requested digital service has already been supplied;
6.3 whether the purchase or Qil Coin balance was affected by a verified technical error;
6.4 whether the transaction was unauthorised, duplicated, reversed, or fraudulent;
6.5 the reason for the refund request;
6.6 the time between the purchase and the request;
6.7 any applicable payment-provider requirements; and
6.8 any consumer rights that apply under law.
A refund is not guaranteed merely because the Qil Coins remain unused or because Customer Output did not meet personal expectations.
Where a refund is approved, it will normally be issued through the original payment method. Qilune may remove the corresponding Qil Coins from your account before or after processing the refund.
If some Qil Coins from the refunded purchase have already been used, Qilune may:
6.9 issue a partial refund;
6.10 deduct the value of Qil Coins already used;
6.11 decline a discretionary refund; or
6.12 take another reasonable action permitted by law.
If a payment is reversed or charged back after Qil Coins have been added or used, Qilune may remove the relevant Qil Coins, correct the account balance, or restrict the account until the payment issue is resolved.
Nothing in these Qil Coin Terms removes or limits any mandatory right to a refund, repeat performance, price reduction, or other legal remedy.
7. Spending Thresholds and Feature Access
Certain Qilune features, tools, benefits, or access levels become available after an account reaches a specified spending or usage threshold.
The relevant threshold and the feature or benefit connected with it will be displayed or otherwise communicated through the Service.
Unless Qilune states otherwise, spending thresholds are calculated using completed and valid Qil Coin purchases associated with the account.
Transactions that are refunded, reversed, charged back, fraudulent, cancelled, or otherwise invalid may be excluded from threshold calculations.
If a transaction is later refunded or reversed, Qilune may recalculate the account's threshold status and remove access to features or benefits for which the account no longer qualifies.
Reaching a threshold gives the user access to the relevant feature or benefit under the conditions displayed through the Service. It does not give the user ownership of that feature or guarantee that the feature will remain permanently available or unchanged.
Qilune may change future threshold requirements or the features connected with them. Where reasonably possible, Qilune will provide notice of major changes that significantly affect existing access.
8. Bonus and Promotional Qil Coins
Qilune may provide additional Qil Coins through promotions, bonuses, campaigns, support resolutions, or other offers.
Bonus or promotional Qil Coins:
8.1 may be subject to specific eligibility requirements;
8.2 may have different use restrictions from purchased Qil Coins;
8.3 may be limited to particular features or actions;
8.4 may not count towards spending thresholds;
8.5 may be removed if they were issued because of an error, fraud, abuse, or an invalid transaction; and
8.6 cannot be exchanged for cash or refunded unless required by law.
Any important conditions will be displayed or otherwise communicated when the Qil Coins are offered.
Where both purchased and bonus Qil Coins are available, Qilune may determine the order in which the different Qil Coin types are used.
9. Balance Corrections and Misuse
Qilune may correct a Qil Coin balance where Qil Coins were added, removed, deducted, or displayed incorrectly because of a technical, payment, administrative, or calculation error.
Qilune may remove, withhold, or cancel Qil Coins obtained through:
9.1 fraud;
9.2 an unauthorised payment;
9.3 a reversed or charged-back transaction;
9.4 exploitation of an error or vulnerability;
9.5 manipulation of Qil Coin balances, thresholds, or platform systems; or
9.6 another breach of the Qilune Terms of Service.
Where reasonably possible, Qilune will notify you of a material balance correction and explain the reason for it.
10. Changes to These Qil Coin Terms
Qilune may update these Qil Coin Terms to reflect changes to the Service, Qil Coin system, available features, payment methods, or applicable law.
Changes to Qil Coin prices, Qil Coin costs, or threshold requirements will apply from the date they take effect.
Changes will not alter:
10.1 the price already paid for completed Qil Coin purchases;
10.2 the number of purchased Qil Coins already credited to your account; or
10.3 the Qil Coin cost of an action already confirmed before the change took effect.
Where a change significantly affects an existing Qil Coin balance or how purchased Qil Coins can be used, Qilune will provide reasonable notice where possible.
11. Contact Us
Questions and refund requests relating to Qil Coins should be sent to:
Legal enquiries may be sent to:
Vexiona Seven Two Ltd
Company number 16982036
Office 9205
321-323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom