Qilune Terms of Service
Last Updated: July 10, 2026
These Terms of Service ("Terms") govern your access to and use of the platform available at qilune.art and provided by Vexiona Seven Two Ltd, company number 16982036, with its registered office at Office 9205, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX ("Qilune", "Company", "Provider", "we", "us", or "our").
Qilune is an AI-powered creative platform that enables users to generate 3D models, textures, animations, and other digital content and provides related tools and features, including tools that may integrate with other software (collectively, the "Service").
These Terms, together with our Privacy Policy and any other policies expressly incorporated into these Terms, form the agreement between you and Qilune (the "Agreement").
By accessing or using the Service, you ("Customer", "your", or "you") agree to these Terms. If you do not agree to these Terms, you may not access or use the Service.
Qilune may update or modify this Agreement from time to time. We will provide reasonable notice of material amendments where required by applicable law. Any changes will take effect on the date indicated as "Last Updated" at the top of this page. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised Agreement, to the extent permitted by applicable law.
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Access to the Service
1.1 Age Restrictions
You must be at least 18 years old to access or use the Service.
By accessing or using Qilune, you represent and warrant that you are 18 years of age or older.
Persons under the age of 18 are strictly prohibited from accessing, registering for, or using the Service.
1.2 User Accounts and Authorized Access
To access and use certain features of the Service, you may be required to register for an account and provide certain information.
All personal data you submit during registration or through your use of the Service is governed by our Privacy Policy.
You agree to provide information that is accurate, complete, and current at all times.
Where an account is registered by an individual, access to and use of the Service is permitted only by that individual.
Where an account is registered or used on behalf of a business or other organisation, access may be permitted to employees, contractors, consultants, and agents authorised by that organisation to access and use the Service ("Authorized Users").
You agree not to share your account credentials with, or otherwise provide access to, any person who is not authorised to use your account.
You are responsible for all use of and activity conducted through your account. You must keep your account credentials secure and must not allow any unauthorised person to access or use your account.
You must use reasonable efforts to ensure that all Authorized Users are aware of and comply with this Agreement.
You agree to promptly notify Qilune at guidance@qilune.art if you become aware of unauthorised access to your account, unauthorised use of your account credentials, or any other suspected security breach.
1.3 Privacy Policy
Qilune processes personal data in accordance with its Privacy Policy.
The Privacy Policy may be updated from time to time as described therein.
By accessing or using the Service, you acknowledge that you have read the Privacy Policy and understand how Qilune collects, uses, stores, and otherwise processes personal data.
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Using the Service
2.1 Access to the Service, Availability, and Quality
Qilune grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service in accordance with these Terms.
Services and features available through Qilune can be used as long as your account has enough tokens to perform the requested action. The number of tokens required for each action or feature is displayed or otherwise communicated through the Service.
Certain features, tools, or Service benefits become available only after your account reaches specific usage or spending thresholds. The requirements for accessing these features are communicated through the Service.
Qilune reserves all rights not expressly granted to you under these Terms.
Qilune may update, change, suspend, or discontinue the Service or individual features, tools, token requirements, eligibility criteria, or access conditions.
Where reasonably possible, Qilune will provide advance notice of major changes that significantly affect access to the Service. Advance notice may not be provided where immediate changes are needed for legal, security, technical, or abuse-prevention reasons.
Qilune will use reasonable efforts and take appropriate measures within its control to maintain the availability, stability, and reliable operation of the Service. However, uninterrupted access cannot be guaranteed, and temporary interruptions may occur due to maintenance, technical issues, security measures, third-party service disruptions, or other circumstances beyond Qilune's reasonable control.
2.2 Customer Input
As part of your use of the Service, you may upload, post, submit, transfer, or otherwise provide data, text, prompts, images, works, code, files, or other materials ("Customer Input") through the Service.
You agree not to include sensitive personal information about yourself or any third party in Customer Input unless such information is strictly necessary and its submission is lawful.
Sensitive personal information includes, without limitation, financial account details, identification numbers, government-issued identification information, and other data that could expose a person to identity theft, fraud, or other material harm.
You represent and warrant that you have all rights, licences, permissions, and legal authority required to provide Customer Input to the Service and to grant Qilune the licences and rights described in these Terms.
2.3 Use of Customer Input
Qilune processes Customer Input to provide the features and functions requested through the Service, including the generation, editing, modification, and processing of digital content.
Customer Input is used only as necessary to perform the requested action, operate and secure the Service, resolve technical issues, and comply with applicable law.
Qilune does not independently use Customer Input to train its own AI models.
Some features of the Service rely on third-party AI or technology providers. Where necessary to provide a requested feature, Customer Input may be transmitted to and processed by these providers. Third-party providers process such content in accordance with their applicable terms, privacy policies, and data processing practices.
2.4 Customer Output
The Service may return information, data, materials, text, images, 3D models, textures, animations, code, works, or other content generated or otherwise output by the Service in response to Customer Input (collectively, "Customer Output").
You are solely responsible for reviewing and evaluating Customer Output before using, publishing, manufacturing, distributing, importing, exporting, commercialising, or otherwise relying on it.
You are responsible for determining whether Customer Output is accurate, complete, suitable, safe, and legally permitted for your intended use.
You are solely responsible for decisions, actions, and permissions based on Customer Output.
2.5 Storage of Customer Output
Qilune may establish and enforce storage limits, retention periods, or technical restrictions applicable to Customer Output stored through the Service.
Qilune may delete or remove Customer Output that exceeds applicable storage limits, is associated with an inactive account, violates these Terms, or must be removed for legal, security, or technical reasons.
Qilune will use reasonable efforts to provide notice before deleting Customer Output for storage management or account inactivity reasons.
You are responsible for downloading and independently backing up any Customer Output that you wish to retain permanently.
Qilune does not guarantee permanent storage or indefinite availability of Customer Output.
2.6 Use Restrictions
You must use the Service only in accordance with these Terms and applicable law.
You may not use the Service:
2.6.1 for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
2.6.2 to reverse engineer, decompile, disassemble, or otherwise attempt to discover or derive the source code, models, algorithms, systems, or underlying technology of the Service, except where such restriction is prohibited by applicable law;
2.6.3 to infringe or violate the intellectual property, privacy, contractual, or other legal rights of any person or organisation;
2.6.4 to unlawfully copy, reproduce, distribute, or otherwise use protected third-party content;
2.6.5 to copy, extract, reproduce, or use Qilune's systems, technology, models, proprietary data, or other protected elements of the Service to develop or operate a competing service;
2.6.6 to resell, sublicense, redistribute, or otherwise provide access to the Service unless expressly authorised by Qilune in writing;
2.6.7 to allow unauthorised persons to access or use your account;
2.6.8 to deceive, impersonate, defraud, or attempt to defraud any person or organisation;
2.6.9 to introduce viruses, Trojan horses, ransomware, malware, malicious scripts, or other harmful code into the Service;
2.6.10 to gain or attempt to gain unauthorised access to the Service, another user's account, Qilune's systems or infrastructure, or any connected network or system;
2.6.11 to submit highly sensitive personal information where such information is not required for the intended use of the Service;
2.6.12 to use generated digital assets or data unlawfully extracted from the Service to train, develop, or improve an AI model or service that directly competes with Qilune;
2.6.13 to interfere with, disrupt, overload, scrape, crawl, or otherwise misuse the Service through unauthorised automated tools or systems;
2.6.14 to generate, upload, share, or distribute content that sexually exploits, abuses, or depicts any person, including minors, in a sexual or sexually exploitative context;
2.6.15 to generate, upload, share, or distribute non-consensual intimate or sexual content;
2.6.16 to use the Service to impersonate another person, create deceptive representations of real individuals, or mislead others about the identity, actions, or statements of a person;
2.6.17 to generate, upload, share, or distribute content that promotes or facilitates terrorism, serious violence, fraud, or other illegal activity;
2.6.18 to use the Service to create or distribute content intended to threaten, harass, or unlawfully target another person;
2.6.19 to generate, upload, share, or distribute content that infringes the intellectual property or other legal rights of another person or organisation; or
2.6.20 to use the Service to facilitate the sale, distribution, or promotion of illegal goods or services.
You are responsible for content that you or your Authorized Users upload, submit, create, or share through the Service.
Qilune may review activity on the Service where reasonably necessary to investigate suspected abuse, security incidents, unlawful activity, or breaches of these Terms.
Qilune may remove or restrict access to content and may restrict, suspend, or terminate access to all or part of the Service where these Terms are breached.
2.7 Processing Data
By using the Service, you authorise Qilune to collect, use, store, and otherwise process data provided through your use of the Service as described in these Terms and our Privacy Policy.
This may include account information, Customer Input, technical information, Service usage data, and other information that you choose to provide.
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Intellectual Property
3.1 Qilune's Intellectual Property
Qilune owns or has the right to use all intellectual property connected with the Service, including the qilune.art website, software, technology, systems, user interfaces, documentation, branding, designs, and other materials provided through the Service.
You may use these materials only as needed to access and use the Service in accordance with these Terms.
You may not copy, reproduce, modify, distribute, sell, or otherwise use Qilune's intellectual property unless expressly permitted by these Terms or authorised by Qilune in writing.
3.2 Ownership of User Content; Rights Granted to Qilune
As between you and Qilune, you retain your rights in Customer Input that you lawfully own.
To the extent permitted by applicable law and subject to these Terms, Qilune does not claim ownership of your original Customer Input merely because you submit it through the Service.
By providing or generating User Content through the Service, you grant Qilune a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, process, modify, transmit, display, and otherwise use User Content to the extent reasonably necessary to operate, maintain, secure, provide, and improve the Service and exercise the rights described in these Terms.
The legal status and availability of intellectual property rights in AI-generated Customer Output may vary depending on applicable law, the nature of the Customer Input, the generation process, and the resulting Customer Output.
Qilune does not represent or warrant that Customer Output will qualify for copyright, patent, design, trademark, or other intellectual property protection.
Unless prohibited by applicable law, Qilune may delete or restrict access to User Content where Qilune reasonably determines that the User Content violates this Agreement, infringes third-party rights, creates a security risk, or must be restricted or removed to comply with applicable law.
3.3 Publicly Shared Content
3.3 Use of Customer Output
You may use Customer Output for any lawful purpose, including personal and commercial use, subject to these Terms and the rights of third parties.
You are solely responsible for how you use, publish, distribute, sell, or otherwise make use of Customer Output.
Qilune is not responsible for any claim, loss, damage, or legal issue arising from your use of Customer Output, including claims relating to intellectual property, privacy, publicity, safety, or other third-party rights.
3.4 User Content Representations
You represent and warrant that:
3.4.1 you own the User Content or have obtained all licences, permissions, consents, and rights necessary to use and submit it;
3.4.2 your User Content and use of the Service do not infringe or violate the intellectual property, privacy, publicity, contractual, or other legal rights of any third party; and
3.4.3 you have the authority to grant the licences and rights described in these Terms.
3.5 Feedback
We welcome feedback, ideas, and suggestions about Qilune and the Service.
By submitting Feedback, you allow Qilune to use it to improve, develop, and promote the Service without payment or other obligation to you.
3.6 Publicity
Qilune will request your permission before using your name, logo, or trademarks to publicly identify you or your organisation as a customer in marketing materials, case studies, press releases, social media posts, presentations, or similar promotional content.
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Term and Termination
These Terms apply from the moment you first access or use the Service and continue until you stop using the Service or your access is ended under this section.
Qilune may suspend, limit, or terminate your access to the Service if:
4.1 this is necessary to prevent harm, fraud, abuse, security risks, or legal liability;
4.2 you breach these Terms;
4.3 Qilune is required to do so by law, regulation, court order, government request, or another binding legal requirement;
4.4 you repeatedly infringe, or are reasonably believed to have repeatedly infringed, the intellectual property rights of others;
4.5 your account or use of the Service creates a serious security or technical risk; or
4.6 you use the Service on behalf of a business that becomes insolvent or enters formal insolvency proceedings.
Where reasonably possible and legally allowed, Qilune will notify you before suspending or terminating your access.
You may stop using the Service at any time.
Ending these Terms does not affect any rights, obligations, liabilities, or claims that arose before termination.
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Copyright and Takedown Requests
5.1 Reporting Infringement
Qilune respects the intellectual property rights of others.
If you believe that content available through the Service infringes your copyright, trademark, or other intellectual property rights, please email guidance@qilune.art with the subject line "Takedown Request".
Your request must include:
5.1.1 your name and contact details;
5.1.2 details of the work or intellectual property you believe has been infringed;
5.1.3 enough information for Qilune to locate the relevant content;
5.1.4 an explanation of why you believe the content infringes your rights;
5.1.5 confirmation that the information in your request is accurate and that you are the rights holder or are authorised to act for the rights holder.
Qilune may ask for additional information where needed to review the request.
After reviewing a request, Qilune may remove, restrict, or disable access to the relevant content. Qilune may also notify the user who submitted or created the content and give them an opportunity to respond.
Qilune may suspend or terminate accounts that repeatedly infringe the intellectual property rights of others.
You must not knowingly submit a false, misleading, or fraudulent takedown request.
5.2 Challenging a Takedown
If your content has been removed or restricted and you believe this happened by mistake, you may email guidance@qilune.art with the subject line "Takedown Review".
Your request must include:
5.2.1 your name and contact details;
5.2.2 details of the content that was removed or restricted;
5.2.3 an explanation of why you believe the decision was incorrect; and
5.2.4 any supporting information you want Qilune to consider.
Qilune may share relevant details of your response with the person who submitted the original complaint where necessary to review the dispute.
After reviewing the available information, Qilune may keep the content restricted, restore it, or take any other action required by law.
You must not knowingly submit false or misleading information when challenging a takedown.
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Warranties and Disclaimers
6.1 Our Service Commitment
Qilune will use reasonable efforts to keep the Service working as intended and to investigate serious technical problems reported to us.
Qilune is not responsible for problems caused by:
6.1.1 misuse of the Service;
6.1.2 changes made without Qilune's permission;
6.1.3 third-party services, systems, software, or data;
6.1.4 Customer Input;
6.1.5 events outside Qilune's reasonable control; or
6.1.6 use of the Service in breach of these Terms.
Nothing in these Terms limits any consumer right or legal remedy that cannot lawfully be limited or excluded.
6.2 AI-Generated Content
Customer Output is generated using artificial intelligence and may be inaccurate, incomplete, unexpected, non-unique, technically unsuitable, or similar to content generated for other users.
Qilune does not guarantee that Customer Output will:
6.2.1 be accurate, complete, unique, or suitable for your intended purpose;
6.2.2 meet your expectations or produce a particular result;
6.2.3 be free from errors or technical defects;
6.2.4 qualify for copyright or other intellectual property protection; or
6.2.5 be free from possible third-party rights or legal issues.
You must review Customer Output before using, publishing, distributing, selling, manufacturing, or otherwise relying on it.
6.3 Service Availability
Qilune will use reasonable efforts to maintain the availability, security, and reliable operation of the Service.
However, Qilune does not guarantee that the Service will always be available, uninterrupted, secure, or free from errors. Temporary interruptions may occur because of maintenance, updates, technical problems, security measures, third-party service failures, or events outside Qilune's reasonable control.
6.4 Legal Rights
Except for rights and guarantees that cannot lawfully be excluded, the Service and Customer Output are provided on an "as available" basis.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.
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Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Qilune, Vexiona Seven Two Ltd, and Qilune's team members, affiliates, licensors, and service providers from third-party claims, liabilities, damages, losses, fines, penalties, reasonable legal costs, and expenses arising from:
7.1 your unauthorised or unlawful use of the Service;
7.2 your material breach of these Terms;
7.3 your infringement or violation of a third party's intellectual property or other legal rights through Customer Input or your use of Customer Output; or
7.4 your violation of applicable law.
This section does not apply where a claim or loss is caused by Qilune's negligence, fraud, wilful misconduct, or any other matter for which liability cannot lawfully be excluded.
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Limitation of Liability
To the fullest extent permitted by law, Qilune is not responsible for indirect or unexpected losses connected with your use of the Service or these Terms. This includes loss of profit, revenue, business opportunities, data, use, goodwill, or reputation where the loss was not a direct and reasonably foreseeable result of Qilune's actions.
Qilune is also not responsible for losses caused by your failure to review Customer Output before using, publishing, manufacturing, distributing, selling, or otherwise relying on it.
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Dispute Resolution
If a dispute, controversy, or claim arises out of or in connection with these Terms or the Service ("Dispute"), the parties should first attempt in good faith to resolve the Dispute informally.
The complaining party should send written notice describing the nature and circumstances of the Dispute and any relevant supporting information.
Notices to Qilune concerning a Dispute should be sent to workshop@qilune.art.
The parties should allow a reasonable period of up to thirty (30) days to attempt to resolve the Dispute before commencing formal proceedings, except where urgent injunctive or other interim relief is reasonably required.
Nothing in this Section prevents either party from exercising rights or remedies that cannot lawfully be restricted or waived.
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General Provisions
10.1 Governing Law
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, except where mandatory consumer protection laws require otherwise.
Subject to any mandatory consumer rights relating to jurisdiction, the courts of England and Wales will have jurisdiction over disputes arising out of or relating to these Terms or the Service.
10.2 Waiver and Severability
A failure or delay by you or Qilune to exercise or enforce a right under this Agreement does not constitute a waiver of that right.
If any provision of this Agreement is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, where legally possible, and the remaining provisions will remain in full force and effect.
10.3 Assignment
You may not transfer your account or your rights and responsibilities under these Terms to another person or business without Qilune’s written permission.
Qilune may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of business or assets, or transfer to an affiliated company, subject to applicable law.
10.4 Force Majeure
Qilune will not be liable for a failure or delay in performing an obligation under this Agreement to the extent caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, fires, floods, acts of government, war, terrorism, civil disturbance, major telecommunications failures, major infrastructure failures, widespread cloud service outages, labour disputes, cyberattacks, and other events that Qilune could not reasonably prevent or control.
10.5 Survival
Upon termination of this Agreement, provisions that by their nature should survive termination will continue to apply.
These may include provisions relating to intellectual property rights, licences already granted where stated to survive, disclaimers, indemnification, limitations of liability, disputes, and general legal provisions.
10.6 Amendments
Qilune may modify these Terms from time to time.
Where required, Qilune will notify you of material modifications through the Service, the qilune.art website, or by email.
You are responsible for reviewing updated Terms made available through the Service.
Your continued use of the Service after updated Terms take effect constitutes acceptance of those updated Terms to the extent permitted by applicable law.
10.7 Notices and Contact Information
Notices and legal communications to Qilune should be sent by email to:
General customer support and Service-related enquiries should be sent to:
Written correspondence may be sent to:
Vexiona Seven Two Ltd
Office 9205
321-323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom
Qilune may provide notices to you using the email address associated with your account or through notices displayed through the Service.
10.8 Language
This Agreement is made in the English language.
Any translation may be provided for convenience only.
In the event of an inconsistency between the English version of this Agreement and a translated version, the English version will prevail, except where applicable law requires otherwise.
10.9 Entire Agreement
These Terms, together with the Privacy Policy and any other policy or written agreement expressly incorporated into these Terms, constitute the entire agreement between you and Qilune regarding the subject matter covered by these Terms.
They supersede prior or contemporaneous communications and agreements concerning that subject matter, except where otherwise expressly agreed in writing.